Shipping policy

HALFRACK PRODUCTIONS — SHIPPING POLICY

Last updated: 10-4-2025

Thank you for shopping with HalfRack Productions. This Shipping Policy explains how orders are processed, fulfilled, and delivered.

1. Shipping Locations

HalfRack Productions currently ships within the United States only.
We do not offer international shipping at this time.

2. Order Processing Time

All products are made-to-order through our fulfillment partner, Printify.

Processing times typically take:

  • 2–5 business days for apparel

  • 1–3 business days for stickers and accessories

During high-volume periods such as holidays, processing times may be slightly longer.

Orders begin production shortly after being placed and cannot be changed once production begins.

3. Shipping Time

Once processed, orders generally take:

  • 3–7 business days for delivery within the continental U.S.

  • 7–10 business days for Alaska and Hawaii

Shipping times depend on the print provider’s location and the carrier (USPS, UPS, or FedEx).

4. Shipping Costs

Shipping costs are calculated at checkout based on Printify’s real-time rates and your location.

We may offer occasional free shipping promotions or discounts.

5. Multiple Shipments

Because we use Printify, your order may be fulfilled by different print providers.
If you ordered multiple items, they may arrive in separate packages, each with its own tracking number.

No extra shipping charges are applied when this happens.

6. Tracking Your Order

Once your order ships, you will receive an email with a tracking number.
Tracking may take up to 24–48 hours to update after the label is created.

7. Incorrect Shipping Information

Please double-check your shipping address at checkout.
We are not responsible for:

  • packages sent to incorrect or incomplete addresses

  • delays caused by address errors

If you enter an incorrect address, contact us immediately.
If the order has not entered production, we may still be able to update it.

8. Lost, Stolen, or Delayed Packages

HalfRack Productions is not responsible for:

  • packages lost by carriers

  • packages stolen after delivery

  • delays caused by USPS, UPS, or FedEx

  • weather-related delays

If a package is marked “delivered” but not received, please contact the carrier first.
We will assist where possible, but we cannot guarantee replacements for stolen packages.

9. Damaged or Defective Items

If your order arrives damaged or incorrect:

We will replace the item at no cost to you.

10. Contact Us

For all shipping-related questions, email us at:
halfrackproductions@gmail.com